Joe's Matthews Books
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Adding Value to Libraries, Archives and Museums: Harnessing the Force that Drives Your Organization’s Future. Santa Barbara: Libraries Unlimited, 2016. In order to meet the challenges of today's complex society, established institutions such as libraries, archives, museums, and galleries must go beyond their traditional collections and services to add new values that successfully attract, engage, and invigorate their communities. Managing with Data and Metrics: Using ACRLMetrics and PLAmetrics. Chicago: American Library Association, 2014. (with Peter Hernon and Robert Dugan). Both the Association of College and Research Libraries (ACRL) and the Public Library Association (PLA) provide important data services. For library managers and administrators, the key to the data’s usefulness is knowing how to extract and apply the most relevant information to managing a library and improving accountability. A companion volume to the authors’ earlier book Getting Started with Evaluation, this guide illustrates how to use the data to support value, collection use, benchmarking, and other best practices. Getting Started with Evaluation. Chicago: American Library Association, 2014. (with Peter Hernon and Robert Dugan). Everyone agrees that evaluation of library services is essential, but without a background in research it can be a challenge to apply abstract concepts such as strategic planning, evidence-based decision making, and accountability to real-world situations. Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed exercises and worksheets to guide them. Research-Based Planning for Public Libraries: Increasing Relevance in the Digital Age. Santa Barbara, CA: Libraries Unlimited, 2013. Today's library must be more than a structure housing a collection and waiting for customers to appear. There are simply too many competitors that patrons may find more convenient for locating information and leisure activities. In order to gain a competitive edge that makes public libraries resonate within its community, today's library staff must rethink the way they provide services and access to their collections. Research-Based Planning for Public Libraries: Increasing Relevance in the Digital Age takes readers through a logical and effective process for developing a plan and implementing it within the various functions of the library. Grounded in research and best practices, the book offers practical, easy-to-implement advice and direction for today's public library administrators, managers, and board members. With Peter Hernon. Reflecting on the Future: Academic and Public Libraries. Chicago: American Library Association, 2013. Academic and public libraries are much different today than they were even 15 years ago. With even bigger changes on the horizon, what lies in store? This volume offers ideas to academic and public librarians about the future of library services. Editors Hernon and Matthews invite a raft of contributors to step back and envision the type of future library that will generate excitement and enthusiasm among users and stakeholders. Listening to the Customer. Santa Barbara, CA: Libraries Unlimited, 2011.
This book explains how a voice-of-the-customer program for libraries can give customers the opportunity to make their opinions known, enabling libraries to develop services that meet or exceed their patrons' changing expectations. In these tough financial times, many libraries are suffering from drastic cutbacks to funding and reduced resources. Even so, some libraries have succeeded in gaining community support for their facilities. How is this possible? By listening carefully to customers and using the evidence effectively. The Customer-Focused Library. Santa Barbara, CA: Libraries Unlimited, 2009. Public libraries aren’t just libraries anymore. More and more, they are becoming alternative Internet cafes, music stores, movie stores, study halls, and more. How can libraries embrace the forces of change and provide the resources—and the resource-gathering environment—today’s patrons want? The Customer-Focused Library: Re-Inventing the Library From the Outside-In answers these questions by proposing a transformative alternative, a reimagined library in which the collections, the services—even the building itself—are designed and built from the customer’s perspective. |
The Evaluation and Measurement of Library Services. Westport, CN: Libraries Unlimited, 2007. This book outlines and argues for a broader and more robust adoption of evaluation techniques in order to help library managers combine traditional internal measurements with more customer-centric metrics to form a truer picture of the value of the library to its stakeholders and patrons. Strategic Planning and Management for Library Managers. Westport, CN: Libraries Unlimited, 2005. The attention is where it belongs – not on the plan as product and an end in itself but rather on the plan as a vehicle for establishing, communicating, and continuously monitoring and updating a library’s mission, vision, and strategic direction. Technology Planning: Preparing and Updating a Library Technology Plan. Westport, CN: Libraries Unlimited, 2004. Well articulated, insightful, and brimming with practical information this book has much to recommend it. An already fine text is enhanced by samples, figures, notes, suggested Web sites, tables, appendixes, and an index. A very helpful book that would benefit all libraries. From a review in Booklist. |
Measuring for Results: The Dimensions of Public Library Effectiveness. Westport, CN: Libraries Unlimited, 2003.
An excellent introduction to the many and varied methods of measuring social and economic impacts of public library services on individual users and on communities. His premise is that libraries must demonstrate their efficiency and effectiveness to stakeholders (decision-makers who control the purse strings: the public) rather than relying on the perception of libraries as “doing good.” The Bottom Line: Measuring the Value of the Special Library or Information Center. Englewood, CO: Libraries Unlimited, 2002. This book provides an excellent summary of the reasons why libraries should review and demonstrate their relevance and value. With short, easy to read chapters, the significant substance of the book is in chapters relating to cost analysis, satisfaction measures, use of the balanced scorecard and reviews using strategic goals and measures. From a review in Performance Measurement & Metrics. |
Thomas Kochtanek and Joseph R. Matthews. Library Information Systems: From Library Automation to Distributed Information Access Solutions. Englewood, CO: Libraries Unlimited, 2002.
-- and Mary Helen Gillespie. Service Providers: ASPs, ISPs, MSPs and WSPs. A Wiley Tech Brief. New York: Wiley and Sons, 2002.
--- and Mary Helen Gillespie. Handbuch Service Provider: Wie Sie den richtigen IT-Dienstleister finden. Berlin: Wiley and Sons, 2004.
Internet Outsourcing Using an Application Service Provider: A How-To-Do-It Manual for Librarians. New York: Neal-Schuman, 2001.
The Impact of Online Catalogs. Editor. New York: Neal-Schuman, 1986.
Public Access to Online Catalogs: A Planning Guide for Managers. 2nd Edition. New York: Neal-Schuman, 1985.
Using Online Catalogs: A Nationwide Survey. A Report of a Study Sponsored by the Council on Library Resources. Edited by Joseph R. Matthews, Gary S. Lawrence and Douglas K. Ferguson. New York: Neal-Schuman, 1983.
A Reader on Choosing an Automated Library System. Ed. Chicago: American Library Association, 1983.
Public Access to Online Catalogs: A Planning Guide for Managers. Weston, CT: Online, Inc., 1982.
Choosing an Automated Library System: A Planning Guide. Chicago: American Library Association, 1980.
Automated Circulation: An Examination of Choices
Research in Planning and Management of Computer-Based Information Systems in Local Government, Volume 2. A Review of the Research, in Computers and Local Government. Kenneth L. Kraemer and John L. King (Eds.). New York: Praeger, 1977
-- and Mary Helen Gillespie. Service Providers: ASPs, ISPs, MSPs and WSPs. A Wiley Tech Brief. New York: Wiley and Sons, 2002.
--- and Mary Helen Gillespie. Handbuch Service Provider: Wie Sie den richtigen IT-Dienstleister finden. Berlin: Wiley and Sons, 2004.
Internet Outsourcing Using an Application Service Provider: A How-To-Do-It Manual for Librarians. New York: Neal-Schuman, 2001.
The Impact of Online Catalogs. Editor. New York: Neal-Schuman, 1986.
Public Access to Online Catalogs: A Planning Guide for Managers. 2nd Edition. New York: Neal-Schuman, 1985.
Using Online Catalogs: A Nationwide Survey. A Report of a Study Sponsored by the Council on Library Resources. Edited by Joseph R. Matthews, Gary S. Lawrence and Douglas K. Ferguson. New York: Neal-Schuman, 1983.
A Reader on Choosing an Automated Library System. Ed. Chicago: American Library Association, 1983.
Public Access to Online Catalogs: A Planning Guide for Managers. Weston, CT: Online, Inc., 1982.
Choosing an Automated Library System: A Planning Guide. Chicago: American Library Association, 1980.
Automated Circulation: An Examination of Choices
Research in Planning and Management of Computer-Based Information Systems in Local Government, Volume 2. A Review of the Research, in Computers and Local Government. Kenneth L. Kraemer and John L. King (Eds.). New York: Praeger, 1977
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Joe AT JoeMatthews DOT Org
5421 Kipling Ln, Carlsbad, CA 92008
760 930 9223
Joe AT JoeMatthews DOT Org